Repairs + Exchanges

Due to the made to order nature of our work, orders are non-refundable. Exchanges can be made within 10 days of receipt of unworn pieces returned with all original packaging in perfect condition for shop credit. A 15% restocking fee will apply.

We want you to be pleased with your purchase. If a mistake has been made on our part please contact us for an exchange.

Please choose your ring size carefully before placing your order as each piece is made to order just for you. If you are unsure of your ring size, please order a sizer here. We do not offer refunds.

Please email to purchase insurance as it is strongly suggested. We cannot be held responsible for packages lost in transit.

If retuning your piece for a repair, we kindly ask that you package your piece with care.  

Repairs

We understand that accidents happen and we are happy to repair a piece or replace a stone if needed for a small fee, just email: info@mourningjewelry.com

In the event that a repair is required after 3 months of the purchase date, the customer is responsible for all shipping costs incurred in returning the item.  We cannot offer refunds for items that are lost or damaged in transit back to our studio, purchasing tracking and insurance is recommended for your own protection.